Our current shopping service
Products on this website are available for inquiry. The website does not accept payments or create orders. Contact us with a product reference, preferred size and color, quantity, and delivery ZIP code. We will confirm whether we can supply the item before offering an order. A supplier listing does not mean the item is in stock at our boutique.
Delivery area and charges
We are based in the United States. Delivery availability, shipping charges, any taxes, and any international duties or import responsibilities will be stated in a written quote before you agree to pay. Free shipping and international delivery are not offered automatically.
Processing and transit time
We will provide an expected shipment date and an estimated delivery window before accepting a paid order. Processing time is separate from carrier transit time. Supplier customization or sourcing may require additional time, which will be disclosed in advance.
For orders covered by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis to ship within the promised time or, if no shipment time is stated, within 30 days. If we cannot ship on time, we will provide the required delay notice and the choice to consent to the delay or cancel for a prompt refund.
Tracking, addresses, and delivery issues
When tracking is available, we will share it using the contact details you provide. Please check your delivery address before confirming an order and contact us promptly if it needs to change.
If a package is missing, delayed, damaged, or marked delivered but not received, contact info@rochellesboutique.co with your order reference. We will investigate with the carrier or supplier and explain the available resolution. This policy does not remove any rights you have under applicable law.
Local collection
Local pickup or in-person visits must be agreed with us in advance. Our published business address is not an automatic pickup point or returns authorization.